Rockwater Designs Trekking Poles Rockwater Designs

Prompt Shipping and Professional Packaging

We provide a variety of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel are well trained and will pack the goods according to our exact and precise specifications. Before shipping your items will be thoroughly inspected and secured. Every day, we deliver to thousands of customers in different countries. This is a sign of our determination to become the largest online retailer worldwide. Both Europe as well as the USA have warehouses and distribution centers.

Note that orders containing more than one item will be subject to a processing period that is based to the particular item.

Prior to shipping the items, our staff will carry out an exhaustive inspection of the products you ordered. Today, most orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.

Returns

The stock is constantly changing. It's not entirely managed by us since we are involved with multiple entities, including the factory and our storage. Therefore, the actual inventory could alter at any time. It is possible that you will not receive your order after the order has been made.

The period of time is 30 days. Unfortunately, if 30 days have passed since you purchased your product, we are unable to provide a refund or exchange.

The item must not be in use and must be in the original packaging. The item must be in the original packaging.